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COMPARATIVE STUDY BETWEEN PRIVATE SECTOR AND PUBLIC SECTOR BANKS IN THE ADOPTION OF TECHNOLOGY IN BANKING SERVICES
Abstract: The paper consists the study is to identify and analyze the factors influencing the customer adoption of technology in banking services in the twin cities. The impact of technology on banking operations. Also,a comparative study of banks in different regions to analyze ATM, Internet banking, Telephone banking, Mobile banking services used between users and problems of technology usage in that bank. The Paper is basically concernedand the customer aspect of technology in banking searching for customer satisfaction level and adoptions of banks are analyzed between using Statistical Tools through R-Programming. This is a comparative study of Public sector banks and Private Sector banks and finds out the majority of which kind of transaction in banks in Twin cities.
Key words: ATM, Internet banking, Telephone banking, Mobile banking.