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INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) FACILITIES’ UTILIZATION FOR QUALITY INSTRUCTIONAL SERVICE DELIVERY AMONG UNIVERSITY LECTURERS IN NIGERIA

Abstract:

The study investigated Information and Communication Technology (ICT) facilities utilization for quality instruction service delivery among universities lecturers in Nigeria with focus on Akwa Ibom and Cross River States. A total of 400 lecturers were selected for the study using stratified random sampling technique. Four hypotheses were postulated to give direction to the study. Data collection was carried out with the instrument called ICT Utilization for Instructional Service Delivery Questionnaire (I.U.I.S.D.Q.). Population t-test and independent t-test statistical analyses were used to test the hypotheses. Results obtained revealed that availability of ICT facilities for quality instructional service delivery in Universities in Akwa Ibom and Cross River States, Nigeria is significantly low except internet-connected desktop computers and institutional cybercafés; lecturers’ utilization of ICT facilities is significantly low; lecturers from federal universities in the two states utilize ICT facilities more than their state universities counterparts. Lecturers from universities in Akwa Ibom State differed significantly with their Cross River State counterparts in their utilization of some of the ICT facilities. Thus, recommendations were made to enhance the provision and utilization of ICT facilities in Nigerian universities.

Key words: ICT facilities, utilization, quality, instructional service, delivery, university lecturers.