ASSESSMENT OF THE INFLUENCE OF INFORMATION AND COMMUNICATION TECHNOLOGY ON EMPLOYEE PRODUCTIVITY AT FEDERAL POLYTECHNIC, NEKEDE, OWERRI (2020–2025)
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ASSESSMENT OF THE INFLUENCE OF INFORMATION AND COMMUNICATION TECHNOLOGY ON EMPLOYEE PRODUCTIVITY AT FEDERAL POLYTECHNIC, NEKEDE, OWERRI (2020–2025)
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
Information and Communication Technology (ICT) has become a major driver of organizational efficiency, productivity, and performance in both public and private sectors worldwide (Laudon & Laudon, 2019). ICT refers to the use of computer systems, software, telecommunications, and internet technologies to process, store, retrieve, and disseminate information (Olusola & Adebisi, 2020). In modern organizations, including educational institutions, ICT adoption facilitates faster communication, improves record-keeping, enhances decision-making, and streamlines administrative processes, all of which contribute to improved employee performance (Adebayo & Odu, 2016).
In tertiary institutions such as Federal Polytechnic, Nekede, Owerri, employees perform diverse roles including administration, teaching, research, and student support. The adoption of ICT tools such as electronic record systems, e-learning platforms, virtual communication tools, and automated administrative software has the potential to significantly enhance the efficiency and productivity of staff (Nwosu, 2021). However, challenges such as limited access to modern ICT infrastructure, inadequate technical training, and resistance to change may hinder optimal performance (Owolabi & Akinbode, 2018).
Employee performance in this context refers to the ability of staff to achieve assigned tasks effectively, efficiently, and within a stipulated timeframe (Armstrong, 2014). ICT adoption influences performance by improving work processes, reducing errors, enabling real-time communication, and promoting access to information necessary for decision-making (Laudon & Laudon, 2019). Evaluating the effect of ICT adoption on employee performance between 2020 and 2025 at Federal Polytechnic, Nekede is essential for identifying gaps, understanding challenges, and formulating strategies to improve staff productivity and institutional efficiency.
1.2 Statement of the Problem
Despite the widespread adoption of ICT in Nigerian tertiary institutions, employee performance often remains below expected levels due to challenges such as insufficient training, inadequate infrastructure, and low staff motivation (Adebayo & Odu, 2016). At Federal Polytechnic, Nekede, anecdotal evidence suggests that while ICT tools are available, their effective utilization varies across departments. Some employees leverage these tools to enhance efficiency, while others face difficulties due to limited skills, system downtime, or lack of awareness of ICT’s benefits (Owolabi & Akinbode, 2018).
These challenges raise questions about the extent to which ICT adoption has genuinely improved employee performance in terms of efficiency, productivity, and overall output. Without empirical evaluation, administrators and policymakers cannot implement targeted strategies to maximize the benefits of ICT and improve institutional performance (Olusola & Adebisi, 2020).
1.3 Objectives of the Study
The main objective of this study is to examine the effect of ICT adoption on employee performance in Federal Polytechnic, Nekede, Owerri (2020–2025).
The specific objectives are to:
Assess the level of ICT adoption by employees in Federal Polytechnic, Nekede.
Determine the impact of ICT adoption on employee efficiency.
Evaluate the effect of ICT adoption on employee productivity.
Identify challenges faced by employees in using ICT tools.
Recommend strategies to enhance ICT adoption and improve employee performance.
1.4 Research Questions
The study will seek to answer the following questions:
What is the level of ICT adoption by employees at Federal Polytechnic, Nekede?
How does ICT adoption affect employee efficiency?
How does ICT adoption influence employee productivity?
What challenges do employees face in using ICT tools?
What strategies can improve ICT adoption for enhanced employee performance?
1.5 Research Hypotheses
The study will test the following null hypotheses:
H01: ICT adoption has no significant effect on employee efficiency at Federal Polytechnic, Nekede.
H02: ICT adoption has no significant effect on employee productivity at Federal Polytechnic, Nekede.
1.6 Significance of the Study
The study is significant because it provides empirical evidence on the relationship between ICT adoption and employee performance in a Nigerian tertiary institution. The findings will inform administrators, policymakers, and stakeholders in designing interventions, training programs, and policies to optimize ICT utilization. Furthermore, the study contributes to academic literature on ICT adoption, human resource management, and organizational performance in the public sector (Laudon & Laudon, 2019; Nwosu, 2021).
1.7 Scope of the Study
The study focuses on employees of Federal Polytechnic, Nekede, Owerri, between 2020 and 2025. It examines the level of ICT adoption, its effect on employee efficiency and productivity, and challenges faced in using ICT tools. While students and other stakeholders are indirectly impacted, the study is limited to staff performance.
1.8 Operational Definition of Terms
ICT Adoption: The extent to which employees use computer systems, software, and telecommunication tools to perform work-related tasks effectively (Laudon & Laudon, 2019).
Employee Performance: The effectiveness, efficiency, and productivity of staff in achieving assigned tasks.
Efficiency: The ability to complete tasks accurately and within a specified timeframe.
Productivity: The output achieved by employees relative to the input and resources used.
Federal Polytechnic, Nekede, Owerri: A tertiary institution in Imo State, Nigeria, responsible for academic and administrative training, research, and staff development.
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