IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON THE OPERATIONS OF AN ORGANIZATION

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IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON THE OPERATIONS OF AN ORGANIZATION

Abstract

This study investigates the impact of Information and Communication Technology (ICT) on the operations of organizations, focusing on efficiency, productivity, and overall performance. The research aims to understand how ICT integration influences various organizational processes, decision-making, and competitive advantage. A mixed-method approach was adopted, combining quantitative surveys and qualitative interviews with employees and management from a diverse range of organizations.

Results indicate that ICT has a significant positive effect on operational efficiency, reducing time and cost associated with various processes. Enhanced communication channels, facilitated by ICT, have improved collaboration and information sharing within and between organizations. The study also finds that ICT adoption leads to increased productivity by automating routine tasks, allowing employees to focus on more strategic activities.

However, challenges such as cybersecurity threats, high implementation costs, and the need for continuous training and updates were also identified. These challenges highlight the necessity for organizations to develop comprehensive ICT strategies and invest in robust security measures and employee training programs.

In conclusion, the effective use of ICT is crucial for the modern organization’s success, driving improvements in operational efficiency and productivity. The study recommends that organizations should prioritize ICT investments and develop policies to address associated challenges to maximize the benefits of technological advancements.

Key Words: Information and Communication Technology, Organizational Operations, Efficiency, Productivity, Competitive Advantage, Cybersecurity, ICT Strategy.

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