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THE EFFECT OF EMOTIONAL LABOUR ON ORGANIZATIONAL COMMITMENT: AN EMPIRICAL EVIDENCE IN NIGERIAN BANKING SECTOR
Abstract
Emotional labour is a concept increasingly studied in those industries where job requires interpersonal contact. The employees have to achieve individual targets, interact with the clientele within the organization’s culture, goals, norms and vision. It refers to management of feelings for both emotional, individual and organisation growth. Emotional labour has also been found to be associated with important outcomes including job satisfaction, organizational commitment, organisation citizenship behaviour and attrition rate. The aim of the study is to assess the effect of emotional labour on organizational commitment in Nigerian Banking sector. The research study is based on data collected from 200 managers working in public and private sector banks in Nigeria. The study will help the managers to exhibit better job performance, effective interpersonal interactions and manage diverse person-environment relationships.
Key words: Emotional labour; Organizational Commitment; Banking Sector; Nigeria