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EFFECT OF STRESS ON EMPLOYEES PRODUCTIVITY IN THE SERVICE INDUSTRY
Abstract:
In today’s competitive business environment, stress has become a prevalent issue affecting employees in the service industry, which demands high levels of customer interaction and satisfaction. This study aims to explore the impact of stress on the productivity of employees in the service sector, identifying the key stressors and examining their influence on work performance and overall job satisfaction.
A mixed-methods approach was employed, involving both quantitative and qualitative data collection methods. The quantitative component included a survey distributed to 300 employees across various service industries, including hospitality, retail, and customer service. The survey measured perceived stress levels using the Perceived Stress Scale (PSS) and productivity using a customized productivity questionnaire. The qualitative component consisted of in-depth interviews with 20 employees and 5 managers to gain deeper insights into the sources of stress and their perceived impact on productivity.
The results indicate a significant negative correlation between stress and productivity, with high stress levels associated with reduced work output, lower quality of service, and increased absenteeism. Key stressors identified include workload, time pressure, customer interactions, and job insecurity. The study also highlights the role of organizational support, such as stress management programs and a supportive work environment, in mitigating the adverse effects of stress on employee productivity.
This research underscores the need for service industry organizations to recognize and address workplace stress proactively. By implementing effective stress management strategies, organizations can enhance employee well-being, improve productivity, and maintain a high level of customer satisfaction.
Keywords: Stress, Employee Productivity, Service Industry, Workplace Stressors, Organizational Support, Job Satisfaction.
TABLE OF CONTENT:
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
1.2 Statement of the Research Problem
1.3 Objectives of the Study
1.4 Significance of the Study
1.5 Research Questions
1.6 Research Hypothesis
1.7 Conceptual and Operational Definition
1.8 Assumptions
1.9 Limitations of the Study
CHAPTER TWO
LITERATURE REVIEW
2.1 Sources of Literature
2.2 The Review
2.3 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Research Method
3.2 Research Design
3.3 Research Sample
3.4 Measuring Instrument
3.5 Data Collection
3.6 Data Analysis
3.7 Expected Result
CHAPTER FOUR
DATA ANALYSIS AND RESULTS
4.1 Data Analysis
4.2 Results
4.3 Discussion
CHAPTER FIVE
SUMMARY AND RECOMMENDATIONS
5.1 Summary
5.2 Recommendations for Further Study
References
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