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IMPACT OF TECHNOLOGICAL INNOVATION ON DELIVERY OF BANKING SERVICES IN NIGERIA
Abstract—The study was carried out in Lagos with the population of interest in this study which is made up of 1912 questionnaires were shared to customers out of which only 1634 questionnaire responded, also 1458 questionnaires were distributed to banks employees for second hypothesis test, only 1223 questionnaires were returned for analysis, the duration study is from 2008 to 2013. The data analysis involved frequency distribution, Data collected was analyzed using Pearson Correlation Statistics that were adopted in Statistical Package for Social Science (SPSS), the first analysis to find the relationship between technological innovations and Nigeria banks performance and there are relationship between adoption of ICT and customers satisfaction.
The first findings showed that positive relationship exists between technology innovation and banks employee’s performance also second findings showed that introduction of ICT improves customer satisfaction and retention, these reveals that there is a significant relationship between technology innovations in service delivery.
Keywords—Information Technology, E-banking Service, Nigerian Commercial Banks, Technological Innovation.