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PERFORMANCE APPRAISAL: A TOOL FOR INCREASING PRODUCTIVITY IN MOBILE TELEPHONE NETWORKS(MTN) LAGOS

ABSTRACT

Performance appraisal according to Ngu (2014) referred to as “integrate approach to management for more productivity or efficiency in organizations”. Though this technique activities of individual, unit, section, division, department or workers are monitored, measured and possible with the aim of according reward of some form of motivation. this  very tool of  management is a form of communication, that is, it transfers information, ideas and values from one  person to  another; employer and vice-versa. Performance appraisal aids management to see the loop-holes or gaps in the employees performance and this give them the enlightenment on how to introduced training of this man power to aid the  development  process.

This work discusses performance appraisal: a tool for increasing productivity in mobile telephone networks(mtn) lagos

.A hundred and twenty questionnaires were distributed among employees, and managers from selected branches of MTN in Lagos. Interviews and surveys were also conducted.

Primary and secondary data will be used in the analysis. Tables and percentages will also be used as the instrument of analysis

It will be observed therefore that performance appraisal have a strong and significant impact as a tool for increasing productivity in organizations. There is a strong relationship between performance appraisal and company productivity. The essential performance appraisal in an organization is aimed at promoting efficiency in the operations of organization as well as to help them to achieve their  corporate objectives which will lead to the betterment  and satisfaction of both the employees and employers in an organization

TABLE OF CONTENT:

CHAPTER ONE

INTRODUCTION

1.1     Background of the Study

1.2     Statement of the Research Problem

1.3     Objectives of the Study

1.4     Significance of the Study

1.5     Research Questions

1.6     Research Hypothesis

1.7     Conceptual and Operational Definition

1.8     Assumptions

1.9     Limitations of the Study

CHAPTER TWO

LITERATURE REVIEW

2.1     Sources of Literature

2.2     The Review

2.3     Summary of Literature Review

CHAPTER THREE

RESEARCH METHODOLOGY

3.1     Research Method

3.2     Research Design

3.3     Research Sample

3.4     Measuring Instrument

3.5     Data Collection

3.6     Data Analysis

3.7     Expected Result

CHAPTER FOUR

DATA ANALYSIS AND RESULTS

4.1     Data Analysis

4.2     Results

4.3     Discussion

CHAPTER FIVE

SUMMARY AND RECOMMENDATIONS

5.1     Summary

5.2     Recommendations for Further Study

References

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